Your Questions Answered: Explore Our FAQs

Product Information

What types of products does Woollyfelt offer?

Woollyfelt offers a range of handcrafted felt products made from 100% New Zealand wool, including hats, bags, shoes, slippers, coasters, trivets, placemats, and many more.

Do you offer any product care instructions?

Yes, we provide detailed care instructions for all our products, including cleaning and maintenance tips, on our website and in the product packaging. We recommend following these instructions to ensure the longevity and quality of your Woollyfelt products.

Do you offer any product warranties?

Yes, we offer a 1-year warranty for all our products against manufacturing defects. If you encounter any issues with your Woollyfelt product, please contact us within the warranty period and we will replace or repair the product for you.

Order Information

Do you offer international shipping?

Yes, we offer worldwide shipping through our courier partner, FedEx. The shipping cost and delivery time may vary depending on your location and the size/weight of the package.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for an additional fee. Please contact us before placing your order if you require expedited shipping.

Can I cancel or modify my order after it has been placed?

If you wish to cancel or modify your order, please contact us as soon as possible. If the order has not been shipped yet, we may be able to cancel or modify it for you. However, if the order has already been shipped, we cannot cancel or modify it.

Payment Information

Is my payment information secure when I purchase from Woollyfelt?

Yes, we take the security of your payment information seriously. We use SSL encryption and comply with industry-standard security practices to protect your personal and payment information.

Do you offer any payment plans or financing options?

No, we do not offer payment plans or financing options at this time. We only accept full payment at the time of purchase.

Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions to our customers. To stay updated on our latest promotions, sign up for our newsletter or follow us on social media.