Privacy Policy

Woollyfelt is committed to protecting your privacy. This privacy policy explains how we collect, use, and disclose your personal information in connection with our website, products, and services.

Information We Collect:

We collect various types of personal information when you visit our website, make a purchase, or contact us. The types of personal information we collect may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (e.g., credit card number)
  • IP address
  • Browser type
  • Operating system
  • Website usage data (e.g., pages viewed, time spent on site, clicks)

We may also collect personal information from third-party sources, such as social media platforms, when you interact with us on those platforms or when those platforms share information with us in accordance with their privacy policies.

Use of Your Personal Information:

We use your personal information for the following purposes:

  • To process and fulfill your orders, including to send you order confirmations, shipment notifications, and other order-related communications.
  • To provide you with customer support and respond to your inquiries.
  • To personalize your shopping experience, including to recommend products and promotions that may be of interest to you.
  • To improve our website and services, including to analyze trends and usage data, and to optimize our website design and functionality.
  • To communicate with you about our products, services, and promotions, including to send you promotional emails and newsletters. You may opt-out of these communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

Disclosure of Your Personal Information:

We may disclose your personal information to third-party service providers who help us operate our website, process payments, or ship orders. These service providers may include:

  • Payment processors
  • Shipping and logistics providers
  • Customer support software providers
  • Web hosting and data storage providers
  • Email marketing and automation software providers

We require these service providers to maintain the confidentiality of your personal information and to use it only for the purpose of providing the services we have contracted them to provide.

We may also disclose your personal information when required by law or in response to legal process, including to comply with a court order or subpoena.

Cookies and Similar Technologies:

We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your activity on our website and to personalize your experience. Cookies are small data files that are placed on your device when you visit a website. They allow us to recognize your device and remember your preferences and browsing history.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). We also use third-party cookies (e.g., Google Analytics) to collect usage data and analyze trends.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.


We take the security of your personal information seriously and use reasonable measures to protect it from unauthorized access, disclosure, or alteration. These measures may include:

  • SSL encryption for data transmitted between your browser and our website.
  • Two-factor authentication for access to sensitive data.
  • Firewall protection for our servers and databases.
  • Regular backups and disaster recovery procedures.
  • Employee training on data security and privacy best practices.

However, please note that no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

Third-Party Links and Services:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing themwith your personal information or using their services.

Children’s Privacy:

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete that information.

Changes to this Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our data practices or legal obligations. We will notify you of any material changes to this policy by posting a notice on our website or sending you an email.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised policy.

Contact Us:

If you have any questions or concerns about this privacy policy or our data practices, please contact us at